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What will happen, if my won auction item does not arrive at Buyee warehouse?

If an item has not been delivered to Buyee warehouse because of the seller or any delivery accidents, we will start an investigation

 ■For items bought with Standard Plan, Insured Delivery Plan or Inspection Plan

If we are unable to confirm the delivery to our warehouse, you will be refunded. Basically, refunds can be applied to items that haven't arrived Buyee warehouse within 30 days after the end of an auction (pre-order items excluded).

 ■For items bought with Lite Plan

Please be advised that your item is NOT viable for a refund, even if your purchase did not arrive to our warehouse due to a delivery accident or the seller's non-delivery.

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