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If I receive the product in damaged condition, what should I do?

[If you applied for Standard Plan or Insured Delivery Plan when you placed an order/bid]
Once Buyee has confirmed that the situation is qualified to be compensated, we will refund you.

Please contact [support@buyee.jp] with the following information within 14 days from receiving the package
① 2-3 photos of the outer packaging
② 2-3 clear photos of the damaged items
③ Auction ID or order number, and package number

■Check the plan details here
Check the plan coverage here
■Check the plan compensation here

[If you applied for Inspection Plan or Lite Plan when you placed an order/bid]
We are sorry that we will not accept any complaints or request for refund when you receive a damaged product."

 

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