Keyword Search

I wasn't able to pick up my package from my local post office in time and it was returned to Japan.

When a package is returned to Japan, it will be delivered to our warehouse and we will register it again with a new package number to your [My Page]. You will need to pay for the Shipping Costs again for your package from your [My Page], to have it sent again.
Please note that depending on the shipping method, it may be charged for the returning fees.

Was this article helpful?

Relation FAQ

If you are unable to resolve in the FAQ, please contact us from the following.