Buyee FAQ

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More about Shipping

How long will it take to receive the investigation result regarding compensation?

The exact time varies depending on the situation and the item's selected plan. We will try to resolve the issue as soon as we can. The result of the compensation will be based on the policy of each plans.
→Click here for the Plan Guide

Relation FAQ

I want to know all the costs involved when using Buyee.

What will happen, if my won auction item does not arrive at Buyee warehouse?

Is there a compensation if I purchased a fake brand item?

What will happen if my ordered item does not arrive at Buyee warehouse?

My package has arrived, but the item I received is a different item than what I ordered. What should I do?

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