Buyee FAQ

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More about Shipping

How long will it take to receive the investigation result regarding compensation?

The exact time varies depending on the situation and the item's selected plan. We will try to resolve the issue as soon as we can. The result of the compensation will be based on the policy of each plans.
→Click here for the Plan Guide

Relation FAQ

What will happen, if my won auction item does not arrive at Buyee warehouse?

I want to know all the costs involved when using Buyee.

Is there a compensation if I purchased a fake brand item?

The item I received is significantly different from what I ordered. What should I do?

What will happen if my ordered item does not arrive at Buyee warehouse?

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