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Buyee has shipped my package, but it hasn't arrived.

If you have chosen Standard Plan or Insured Delivery Plan, we will ask the shipping company to investigate the status of your package.
Once the shipping company has determined that your package is lost, you will be refunded.

■For items covered by Standard Plan or Insured Delivery Plan:
Please check the instructions in the following page and kindly inform us of the package number through our contact form.
→Click here for more detail

■For items covered by Inspection Plan or Lite Plan:
No investigation or refund will be conducted.

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