[Smartphone App] What are the troubleshooting steps when an app isn't working correctly?
If you're experiencing issues with the app's performance, please try the following steps:
1. Close the app completely once and then restart it.
2. If the issue isn't resolved, delete the app and reinstall the latest version.
3. If the problem persists after trying the above, we apologize for the inconvenience, but please contact customer support.
When you reach out, including the following information will help us assist you more smoothly:
・Your device's OS version
・The app's version
・A screenshot or screen recording that shows the issue
1. Close the app completely once and then restart it.
2. If the issue isn't resolved, delete the app and reinstall the latest version.
3. If the problem persists after trying the above, we apologize for the inconvenience, but please contact customer support.
When you reach out, including the following information will help us assist you more smoothly:
・Your device's OS version
・The app's version
・A screenshot or screen recording that shows the issue
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