Keyword Search

Why cannot I add some items to shopping cart?

If the item is considered as a prohibited item for international shipping, or for other reasons, there are cases where you are unable to add the item to the shopping cart.
For more details, please refer to the cautions below:
→Please click here for cautions

Moreover, according to different regulations for each shopping site, you might be unable to add items to shopping cart due to the following reasons:
・ The only payment method is Cash on Delivery
・ The item has limitation on purchase quantity
・ The item is a limited item or a brand which is forbidden for overseas shopping
・ Adult item 

Except for the reasons above, if you could not add the items you want to the shopping cart, please click here to contact our Customer Support team and provide the item URL for confirmation.

Was this article helpful?

Thank you for your feedback. We'll use your feedback as reference.

If you are unable to resolve in the FAQ, please contact us from the following.