My package has arrived, but the item I received is a different item than what I ordered. What should I do?

[For items purchased with Standard Plan or Inspection Plan]
If Buyee determines that an incorrect item was sent, you will be refunded.

Please log in to Buyee and send an inquiry through our Contact Form. Please make sure to include package numbers and item information to your message.
→Click here to go to our Contact Form.
→Click here for more information when you received a different/damaged item

[For items bought with Insured Delivery Plan or Lite Plan]
Your item is NOT viable for a refund, even if the item you received is incorrect.