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What should I do if an item I have purchased is a prohibited item?

If an item you have purchased turns out to be prohibited for international shipment, it must either be shipped to a Japanese address or disposed at our warehouse.

Before placing an order, please make sure that the item you wish to purchase is not prohibited for international shipping. You can confirm whether an item is prohibited or not by using our guide.

→Click here for List of items prohibited for shipping to all countries
→Click here for Prohibited items for each countries

Also, please note that prohibited items are not covered for compensation even under Standard Plan, Inspection Plans or Insured Delivery Plan.

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