What happens to my payment if the item in my order (Auction service/ Purchase on shopping) is unavailable?

When we are unable to purchase customers' items, we will either [Cancel the Credit Card Preauthorization] or [Refund the item fee which is unavilable].

■Paid by Credit Card
Normally, there will not be any records of the preauthorization. However, it might takes some time for the preauthorization to be cancelled.
If you are not able to confirm the cancellation after a certain period, please kindly contact your credit card company for more information.

■Paid by PayPal
We will cancel the preauthorization from your PayPal account.

■Paid by Alipay
We will refund all the fees of the item.
Please note that it will take some time for the refund to be reflected from your Alipay account.

■Paid by AFTEE
If the customer hasn't completed the payment, we will withdraw/ cancel the billing request for the unavailable item.
If the customer has completed the payment, the refund process will be conducted by AFTEE.
AFTEE will send short messages to your phone number in order to issue the refund, please kindly confirm short messages sent by AFTEE. 

■Paid by Buyee point
We will refund all the points of the item to your Buyee account.