Keyword Search

What should I do if my package seems to be held in the customs of my country?

The package may be held in the customs for the reasons below:
・Due to different restrictions of each country, sometimes the customs will check the item or the ingredient to see whether it is prohibited.
・The package is going through customs clearance process.

The time of packages being held in the customs will vary accordingly to different countries. If the tracking status of the package has not been updated for more than two weeks or if you have any questions about the clearance process, please kindly contact the local customs directly.

Was this article helpful?

Relation FAQ

If you are unable to resolve in the FAQ, please contact us from the following.