Keyword Search

My package arrived, but some of the items I ordered were missing.

If you have chosen Standard Plan, Insured Delivery Plan or Inspection Plan, Buyee will investigate your case.
Once we have determined that your package can be compensated, we will make a refund to you.

■For items chosen Standard Plan, Insured Delivery Plan and Inspection Plan

Please keep all of the packing materials and the shipping box of the arrived item. For further steps, please refer the following page:
→Click here

■For items chosen Lite Plan

The item is not viable for refund.

Was this article helpful?

Thank you for your feedback. We'll use your feedback as reference.

If you are unable to resolve in the FAQ, please contact us from the following.