- How do I use my international shipping discount coupon??
- When will my item which has arrived at Buyee warehouse be shipped out?
- Why some packages are not allowed to change the shipping method?
- I'm in Japan and I would like to pick up my package in Buyee warehouse.
- How long does it approximately take for my item to arrive at my home after the item arrived in Buyee warehouse?
- Why has my package not arrived after shipping out from the Buyee warehouse?
- What will happen when I wasn't able to pick up my package from my local post office in time and it was returned to Japan.
- What should I do if my package seems to be held in the customs of my country?
- My package arrived, but some of the items I ordered were missing.
- After I win an auction/place order at Buyee, can I ship my items to a domestic (Japanese) address?
If you are unable to resolve in the FAQ, please contact us from the following.