FAQ

Fees

• I would like to know how much the international shipping fee costs before bidding/ordering.

• How much is the Service Fee?

• I would like to know all related fees and payments of the Buyee service.

Auction

• Can I cancel an item I have won?

• What will happen, if my won auction item does not arrive at Buyee warehouse?

• How do I contact the seller if I have questions regarding the auction I want to bid?

Shopping

• How do I use my ○○%off items prices discount coupon for shopping?

• How do I use my Purchase fee ○○yen OFF Coupon for shopping?

• How long will it take to receive an item at Buyee warehouse after placing an order?

Shipping

• How do I use my international shipping discount coupon??

• When will my item which has arrived at Buyee warehouse be shipped out?

• Why some packages are not allowed to change the shipping method?

Package (Arrived warehouse)

• How do I apply for the Package Consolidation service?

• I would like to edit the value, type of my package and content of the items in the invoice.

• Is it possible to apply for the protective packaging service or package consolidation service after making payment for the shipping fees?

Payment

• When do I have to pay each fees?

• I cannot complete the payment with PayPal.

• How is my payment currency decided?

Add to Buyee

• Can I shop at Amazon Japan or other Japan stores which are listed on "Add to Buyee" store list without downloading the "Add to Buyee" function?

• Is there any item cannot be purchased through Buyee on Amazon.jp?

• Is it possible purchase Pre-order items by "Add to Buyee"?

Other

• Why I am not able to access Buyee page and a 【403 Forbidden】pops up?