Buyee FAQ
Shipping
- Do I need to pay customs duties? How do I pay for the customs duties? Does Buyee can complete the customs procedures for customers?
- After I win an auction/place order at Buyee, can I ship my items to a domestic (Japanese) address?
- I need a copy of the shipping label and shipping invoice to complete customs clearance process.
- Can I ship alcoholic beverages?
- We cannot confirm the package status since the tracking information has not yet been updated.
- Can I change the shipping information or invoice after paying the shipping fee?
- If I receive the product in damaged condition, what should I do?
- Is there possibility to ship the prohibited item by different shipping method?
- Why are items such as lighters , nail polish and perfume included in the list of prohibited items?
- I cannot find my country on the list of available countries when I add my address. Can you ship packages to the countries which are not on the list?
If you are unable to resolve in the FAQ, please contact us from the following.