Shipping

• Do I need to pay customs duties? How do I pay for the customs duties? Does Buyee can complete the customs procedures for customers?
• I need a copy of the shipping label and shipping invoice to complete customs clearance process.
• We cannot confirm the package status since the tracking information has not yet been updated.
• Can I ship alcoholic beverages?
• Can I change the shipping information or invoice after paying the shipping fee?
• Is there possibility to ship the prohibited item by different shipping method?
• Why are items such as lighters , nail polish and perfume included in the list of prohibited items?
• I cannot find my country on the list of available countries when I add my address. Can you ship packages to the countries which are not on the list?
• If I receive the product in damaged condition, what should I do?
• How long will it take to receive the investigation result regarding compensation?