- Do I need to pay for customs duty?
- How long can Buyee hold items after they have arrived to Buyee warehouse?
- When the packages arrived at Buyee warehouse, will you open and check my package?
- After I win an auction/place order at Buyee, can I ship my items to a domestic (Japanese) address?
- My package arrived, but some of the items I ordered were missing.
- Can I change the delivery address for my package?
- What kind of items are regarded as prohibited item?
- What should I do if my package seems to be held in the customs of my country?
- I chose to ship my package via Small Package, but it is cancelled.
- Is it possible to ship packages containing lithium batteries?
If you are unable to resolve in the FAQ, please contact us from the following.